Facilities for Exchange of Soiled and
mutilated currency notes
Many a
time we are given soiled or mutilated notes when in a hurry which we accept
without checking. It becomes a problem as people refuse to accept these notes. The
facilities provided to the members of public for exchange of their soiled,
mutilated etc. notes are as under.
Soiled Notes
What is a soiled note?
Soiled
notes are those which have become dirty and slightly cut. Notes which have
numbers on two ends; i.e. notes in the denomination of Rs.10 and above which
are in two pieces, are also treated as soiled note. The cut in such notes,
should, however, not have passed through the number panels.
What can the public do?
All these
notes can be exchanged at the counters of any public sector bank branch, any
currency chest branch of a private sector bank or any Issue Office of the
Reserve Bank of India. There is no need to fill any form for doing this.
Mutilated Notes
What is a mutilated note?
Mutilated
notes are those notes which are in pieces and/or of which the essential
portions are missing. Essential portions in a currency note are name of issuing
authority, guarantee, promise clause, signature, Ashoka Pillar emblem/portrait
of Mahatma Gandhi, water mark.
What can the public do?
Notes
which are in pieces and/or of which the essential portions are missing can also
be exchanged. These can also be exchanged at the counters of any public sector
bank branch, any currency chest branch of a private sector bank or any Issue
Office of the RBI without filling any form. Refund value of these notes is,
however, paid as per RBI (Note Refund) Rules.
Other facilities for exchange
To suit
public convenience, the exchange facility for mutilated notes is also offered
through TLR (Triple Lock Receptacle) covers. Members of public can obtain from
the Enquiry Counter of the Reserve Bank a TLR cover and put their notes in the
cover with particulars, such as, name, address, denominations of notes
deposited, etc. filled in the columns provided on the cover, close it and
deposit it in a box called Triple Lock Receptacle against issue of a paper
token.
This box
is kept at the Enquiry counter at each Issue Office of the Reserve Bank. The
admissible exchange value of the mutilated notes will be remitted by means of a
bank draft or a pay order. Mutilated notes can also be sent to any of the RBI
offices by registered/insured post.
Excessively soiled, brittle, burnt
notes
Notes
which have become excessively soiled, brittle or are burnt and, therefore,
cannot withstand normal handling can be exchanged only at Issue Office of the
RBI. Persons holding such notes may approach the Officer-in-charge of the
Claims Section, Issue Department of the Reserve Bank for this purpose.